Service Charter
Espircom Systems is one of Israel’s leading and most established IT companies. Founded in 2006, the company has approximately 30 employees. Among our clients are companies such as Wix, Lsports, WIZ, Checkmarx, SentinelOne, ZoomInfo, Nice, and many more — a broad range of industries in Israel, with a special emphasis on startups. There's nothing like growing together, being there for you, and watching you invent the future.
At Espircom, as market leaders in APPLE, LENOVO, and DELL computing systems, we are guided by three key principles:
✅ Availability
We work in a fast-paced world where the speed of business is constantly accelerating.
Our clients — startups or mid-sized companies — are launched almost overnight with an idea, some funding, and a need to get going now. There's no time to waste.
At Espircom, we get it. Speed matters. We move at your pace — fast, now, immediately.
We don’t spend time making grand declarations about uncompromising VIP service — we simply do it.
- Our stock? Ready for immediate delivery.
- Supply? Fast — often from today to tomorrow.
- Service and sales support. Instant.
✅ Service
Sure, everyone talks about service — but we mean it.
For us, service means end-to-end care:
From the first call with a potential client, to the quote, delivery, and ongoing support — we’re there.
Anyone can sell laptops, workstations, and monitors. A feature here, a spec there — that’s not what makes the difference. What sets us apart is the 360° client experience, at every touchpoint.
“How can we help?” might sound old-fashioned, and cliché, but it’s true.
We’re here to offer ourselves — and our strength lies in how we support our clients. Even under pressure. Even at the end of the day. Even right before the weekend... we’re here.
✅ Customization
In simple words:
“We understand how to provide exactly what you need.”
In a world where companies are constantly innovating, the sky's the limit.
We excel at listening, understanding requirements, and either tailoring existing solutions or creating something unique — making complex challenges fit you perfectly.
So go ahead — bring us your next challenge.
👩💻 Our Specialty: Supporting Startups
We specialize in supporting startups — from the earliest stages all the way to becoming a unicorn. Additionally, we support companies across various sectors, including cloud security, real estate, pharmaceuticals, digital, and more.
What does our support entail?
- Recommendations based on real-world experience
- Matching between clients for shared resources
- Software updates and bug fix alerts
- Professional insights on product issues
- Access to new models and tech
- Proactive info sharing to help avoid problems before they happen
👤 Dedicated Account Manager for Business Clients
You’ll get a personal account manager who’s with you every step of the way. A professional tech lead who can handle any tech requirement:
- Server room planning
- Smart meeting rooms
- Office access control
- Premium laptops for developers
- Full workstation setups for office managers
From major issues to minor glitches — even if your mouse just broke — we’ve got your back.
Espircom sees its clients as partners, and we’re committed to ongoing support and professionalism — not just a one-time sale. And no, that’s not just a slogan.
🛠️ Customer Service Manager
Sharon, our service lead, ensures:
- Faster turnaround times
- Replacement devices when eligible
- Improved service experience
- And above all — that you always feel Espircom is with you, and behind you
🧪 Official Lenovo Repair & Upgrade Lab
Espircom operates a professional lab, officially certified for Lenovo’s business series, providing:
- Fast replacements and repairs
- On-site support (when applicable under warranty)
- Memory and storage upgrades
- GPU installation or replacement
- Mobile modem additions
- Battery and power supply replacements
- OS installation and more
💻 Why Buy APPLE, DELL, and LENOVO from Us?
- We're an official Apple reseller – with a full 1-year manufacturer warranty
- Option to enroll in Apple’s DEP program
- Pickup and return service to Apple’s official lab
- Option for extended 2-year warranty
- Loaner device if service is delayed
As for Lenovo, we’ve said plenty — we’re an official reseller AND repair lab.
Whatever laptop or workstation spec you can dream of — we’ll build it for you.
Even a 128GB RAM laptop or a workstation beast you won't find anywhere else.
And while we’re not Dell’s official lab, we are a Dell Platinum Partner — working closely with Dell Israel’s distributors and service centers.
Our purchasing power means you get VIP treatment, and most importantly — peace of mind.
We’re here for you. Always.
Espircom Systems Ltd.
